I have to say Marcos is a underestimated pizza place. I've been going there for a very long time now. The staff is always friendly with me. The pizza taste wonderful! If I had to find a complaint it would be they rarely have any good deals so I often don't go there because of that. And they do have a card you bring in and they punch a hole and eventually earn free stuff. But they won't punch it if you have food delivered. Which is frustrating because I don't drive so I tend to have it delivered.
Got there to find my hot food ready but not the salad, had to wait for them to make it since the kid forgot. Left with my food to find I received dippers instead of the wings I ordered...it was 9 pm on a Sunday, not busy, never coming here again.
But I understand since its a smaller franchise.
Awful customer service. Just this week, I was hung up on by a "manager". I live 3.1 miles from the store (according to their website). My house is located on an old road that apparently doesn't come up in their computer system, literally an 8 minute drive away. I work in the service industry, I'm an easy customer. I'm generous to their drivers, polite and simple on the phone; I was actually a regular customer of theirs. Complaining about local restaurants is not my thing, that being said, I've never been hung up on for trying to order a pizza. The young kid I talked to on the phone delivered pizza to my house multiple times, and understood my frustration, but was unable to assist because his brilliant manager, Michelle, forbade him. I tried being civil about the situation. I even contacted Marco's corporate to try to get this stupid computer error fixed. Who wants to order a pizza and feel like their doing something wrong, or like I'm some criminal? It's absurd. After zero response from Marco's Corp., I guess it's a lost cause. Marco's got their wish, and they don't have me as a customer anymore. My advice to you, if you should be so bold as to request a delivery, don't bother if you live 3.2 miles away...or 9 minutes from their store. If you are lucky enough to live within that distance, just hope you don't have to deal with the "manager", Michelle. There's a good chance she will make you feel just about as unwanted as you can make a customer feel...and then hang up on you. Don't waste your time with this place. I'm sorry I spent this much time on trying to fix a problem that wasn't mine to begin with.
Never disappointed at this Marco's location. The staff is always friendly! Even when they are super slammed they still manage to greet you with a smile, and never make you feel rushed. In the several years I have ordered from here, I can recall only one mistake, which they corrected without hesitation! Whether it's carry-out via phone call, or online, this staff is always comes through!!! Thank you!!! :-)
I used to love Willoughby Marcos.Not sure if under new management, but it keeps getting worse. Used to be my favorite pizza. Not anymore!
Marco S Pizza is a US Meal Delivery based in Willoughby, Ohio. Marco S Pizza is located at 36200 Euclid Ave, Willoughby, OH 44094, USA.
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