So I went to Marcos and asked them the next day. They also said the same thing. They said they have talked to True Value and they don't care about the parking lot. Its been like that for years. Both Chipotles and Marcos said they tried to salt it themselves but can't afford enough salt.
I really like the staff - helpful, straight up about questions - I like the U-Haul rental there as well - I have rented there 6 or 7 times and they are fast - 5 star thumbs up -
This would have been higher until recently. As it is they do have some things you can't find elsewhere. The workers aren't cheerful but they aren't mean either. But the last time I was there they sold me something which they said worked the same as a previous product. Instead it melted something in my basement and I needed $200 to fix it. They let me return the stuff that melted it but didn't say "I'm sorry, maybe I was wrong. Maybe we could help you repair it since your out money!".
So that really ruined True Value for me. If you don't care about people possibly falling ad getting seriously hurt then you lost my business.
To me this is a true hardware store. They have a little bit of everything and you can talk with the staff and they will help you find a solution for your problems.
Smart, helpful staff....I go here before the big box stores!
This place has just about everything- from screws to furniture to Pyrex-- you'll probably find more than you intended. I'm used to going to the big chain store down the street where I am often ignored, questioned, or otherwise unsatisfied. The guys working here were attentive, encouraging, and showed me exactly where to find what I needed. Having recently moved to the area, I'm glad to see that there's an old-school hardware store with helpful, friendly staff that is open late enough for me to stop by after work.
But that isn't what really destroyed my view of them. I go to the stores in the same plaza as they do. Chipotles, Marcos...etc. This winter I went there in Dec 2016 to Chipotles. When I pulled into the parking lot I could see it was black ice. So when I tried to walk to Chipotles door I slipped almost three times. I also slipped walking back to my car after. I've never been on something so slippery in a public parking lot.
So what does this have to do with True Value? Well I asked Chipotles who owned the plaza/parking lot. They said True Value does. They said they have had lots of complaints about the parking lot being iced over during winter but they said True Value essentially says they don't care about salting the parking lot.
Willo True Value Hardware is a US Hardware Store based in Willoughby, Ohio. Willo True Value Hardware is located at 36200 Euclid Ave, Willoughby, OH 44094, USA.
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