Customer service was excellent!
I am being taken advantage off by owner Evan. Upon returning a vehicle at the end of my lease, I am being presented with false charges for nonexistent "damages".
Worst experience!!!! Save your money!! Do not buy a car from here!!! I brought my car (a Certified pretty owned 2015 Chrysler 200 ) in December 2015. My car has been shutting off on me on a regular basis for 10months straight. I have taken my car back several times to ask them to fix it for 10 months!!!! They still haven't fixed it and they just give it back to me everytime that I take it in. They falsified documents pertaining to the case, which I had to open with Chrysler after 7months of hassle. This place hustles people out of their money and they don't take ownership or offer any help. At this point they have breached my warranty and I will be seeing them in court. It's sad that it had to get to this point. But long story short, DO NOT BUY YOUR VEHICLE FROM THIS TERRIBLE ESTABLISHMENT!! THEY WILL NOT HELP YOU AND THEY WILL NOT HONOR YOUR WARRANTY!!!!!
Evan sends me imaginary "bulk" charges and is hiding itemized bill, because he knows that i have witnesses of the car being returned in perfect condition.
Very poor business management!!!
Give yourself a favor and go find more honest car dealership. And take pictures of your car before and after and during your lease - to be prepared to protect yourself.
Always an awesome experience with absolutely pleasant people!
Ken Irons (Salesman) was very helpful in our purchase of a certified pre-owned vehicle. We had a small issue with one of the accessories and he took care of it right away, no questions asked. They were honest, upfront and I would not hesitate to purchase another vehicle when the time comes! Great job!
Adventure Auto Group is a US Car Dealer based in Willoughby, Ohio. Adventure Auto Group is located at 36845 Euclid Ave, Willoughby, OH 44094, USA.
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